We believe every organization has an untapped potential – one that could benefit the business, the employees and the society at large
We base everything we do on solid data, smart use of technology, knowledge of behaviour science and our business experience.
We believe innovation happens when cross‑functional teams and people with different perspectives are given the space and social security to generate creative friction.
We are hands‑on and believe in pragmatic use of best practices, using frameworks and methods to our advantage, not as straightjackets.
Ethical behaviour is key to us. We believe in always being open about the implications of change initiatives.
We do not shy away when the PowerPoint is presented, we stay to make changes stick.
We value energy, speed and seeing the effects of everything we do.
Is there more littering in neighboorhood A than B? Answering this simple question is a tough methodological challenge and potentially a lot of hard work.
Statens Pensjonskasse is focused on effective processe, so the members will receive as much as possible for their pensions. To identify precise measures for increased self service, the members were segmented after their behaviour. Members with similar behaviours and drivers were placed in the same segment. After this, a number of highly focused measures were identified to influence their behaviours.
This resulted in a data platform that enables continous segmentation of the members, based on actual behaviour, cost effective and precise measures for increased self service behaviour.
In 2014, smoking became illegal inside pubs, restaurants, nightclubs and most workplaces. Smokers were forced out on the streets, resulting in an increase in littering and negative environmemtal impact. How do you change littering behaviour and how can you prove the change is statistically valid?
Technology changes fast – people and organisations don’t. Our consultants use an agile approach, while keeping their eyes on the target. They use change management frameworks to their advantage, not as straightjackets. And they stay to make changes stick.
To succeed with behaviour change, a deep understanding of human behaviour is key. Our consultants combine academic skills with lots of fieldwork experience. And they possess the stamina and energy needed to see real change happen.
Behaviourial design must address drivers and barriers. Our skilled designers use insights from behavioural psychology to design efficient and delightful experiences, tailored to the unique needs of each challenge at hand.
Data Science is a truly multidisciplinary expertise. Skills from mathematics, statistics, programming, communication and business understanding are vital. Our tools and methods are important. But it is by our communication skills the true value of data is unleashed – through analysis, integrated tools you already use or in dashboards.
A keen interest in the business drivers behind any system is vital, respectfully understanding the complexity. Complexity is often there for a reason. When implementing a data or integration platform, our consultants separate required complexity from designed complexity by knowing what is good enough. This mindset, combined with our technology expertise, is our guarantee for fast delivery of real value.
Too many service designs end up as "good ideas" that never get implemented, because the technology, business model or organisation is poorly understood. Service design is a holistic and multi‑disciplinary process. It is in the DNA of our service designers.
Ambitious business manager with a complex issues to solve? Potential colleague who enjoy challenging old habits? Let's talk!