Skedsmo kommune

Successfully integrating refugees

Refugees face an enormous task when entering a new country. A new life must be built in an unfamiliar place, with a new language and a new culture where everything is just different from home. How can the local municipality facilitate this transition?

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Reasearch conducted by Østlandsforskning on behalf of KS concludes that early exposure to working life, refugee participation in planning, close follow‑up and a multi‑cultural team of advisors are crucial to the success of an introduction programme.

For Skedsmo municipality, the goals were clear ‑ more refugees employed on a permanent basis through a successful introduction programme. An introduction programme that provides everything from language skills to housing, integration activities, job training or preparation for education.

Mindshift conducted an assessment of the municipality's introduction programme, including its content, process efficiency and IT system support, with a particular eye on improved effectiveness of the programme for the refugees. The report pin‑pointed 11 specific barriers to better performance.

Using principles from «design thinking», Mindshift designed an improved introduction programme to remove the barriers and mapped out an action plan for execution, all of which received much acclaim from both political and administrative leadership in Skedsmo.

“

Integration of new refugees means a lot to our welfare society. It provides individuals an opportunity to quickly become part of the local community and create their own good lives.

”

Gunn Marit Helgesen, former President of the Norwegian Association of Local and Regional Authorities (KS)

Service Design Clients

Service Design
SpareBank 1
Mindshift bisto Sparebank 1 med sin satsing mot familiesegmentet. Et element i dette var en egen side for samlivsbrudd. Denne effektiviserer en prosess som er svært tidkrevende for både bank og kunde, ved at den guider kunden gjennom alt som har med økonomi å gjøre. Den legger opp til ett møte med rådgiver, som ved hjelp av den digitale løsningen blir svært effektiv.
Resultat:Løsningen bidrar til at det holder med 1 rådgiversamtale ved samlivsbrudd, mot ca 3 møter før løsningen ble lansert
SpareBank1
Direktoratet for Byggkvalitet
Building a sector-wide digital ecosystem
Citizens struggle finding planning documentation relevant to their own property. When they do, they are difficult to interpret and do not provide straightforward answers to their questions – typically, can I build what I have in mind? Mindshift executed a pilot project on behalf of DiBk, in co‑operation with three local municipalities, in which heavily used planning documents were presented on the muncipalities’ websites. The presentations provided simplified texts and visuals that enabled citizens to get their questions answered quickly and reducing traffic to the call centres.
Direktoratet for Byggkvalitet
Statens Pensjonskasse
Implementation of regulations and customer service
Statens Pensjonskasse (SPK) established a programme in 2018 for handling the consequencs of regulatory changes in pension schemes for public sector employees – the PRO25 programme. Mindshift facilitated and contributed to a pre‑study directed towards phase two of the programme, which covers implementation of new regulations and customer service. The pre‑study took a broad perspective, including IT‑architecture, system support for vital processes, implementation of regulations and social responsibility, empowering customers to make informed decisions about their pension.
Statens Pensjonskasse

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Anne Stokke

CEO

anne.stokke@mindshift.no

+4798238713

Andre Ruud

CTO

andre.ruud@mindshift.no

+4797569513

Bjørn Hallan

COO

bjorn.hallan@mindshift.no

+47 917 59 222

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